IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Jemjaye Enterprises, LLC (d/b/a FACTS) ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number
- Payment information when applicable
- Opt-in records and timestamps for SMS and other communications
Non-Personal Information:
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use collected data for:
- Providing and improving our services
- Processing transactions and payments
- Communicating regarding inquiries, appointments, and promotions
- Enhancing website functionality and security
- Maintaining records of communication preferences and consent
3. SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
- Messages are sent only with explicit consent
- Timestamped opt-in records are maintained
- We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws
Opt-Out Instructions:
- Reply STOP to cancel SMS notifications at any time
- A final confirmation message will be sent
- Opt-out requests are processed immediately
Message Frequency & Content:
- Message frequency varies based on interaction
- Messages relate to requested services
- Promotional content requires specific consent
Help & Support:
- Reply HELP for assistance
- Contact: factsteam@getthefactsai.com
- Phone: 646.389.4248
Carrier Information:
- Message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
SMS Data Protection Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., SMS platforms, CRM systems) is permitted solely to deliver services. All other use case categories exclude text messaging originator opt-in data and consent.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
- Service providers assisting with operations and communications
- SMS aggregators solely for delivering consented messages
- Legal authorities if required by law
- Successors in case of business transfer
All categories exclude text messaging originator opt-in data and consent except aggregators providing messaging services.
5. Data Security
We implement reasonable security measures including:
- Encryption of sensitive data
- Secure access controls
- Regular security reviews
- Breach response procedures
No system is 100% secure, but we use commercially reasonable safeguards.
6. Cookies & Tracking Technologies
We use cookies to analyze traffic, improve website functionality, and measure service effectiveness. You may disable cookies in your browser settings.
7. Your Rights & Choices
You may:
- Access, update, or delete personal information
- Opt-out of marketing emails
- Opt-out of SMS by replying STOP
- Withdraw consent at any time
- Request information about data processing
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
10. Contact Us
Jemjaye Enterprises, LLC (d/b/a FACTS)
Phone: 646.389.4248
Email: factsteam@getthefactsai.com
By using our website and services, you consent to this Privacy Policy.